SHIPPING INFORMATION

WA Shipping Update: Due to heavy rainfall and road closures we are anticipating delays to North WA deliveries. A member of our customer service team will be in touch should your order be affected.

 Please see current order processing times below:

• Retail Orders will be dispatched 1-2 business days after being placed
• Wholesale Orders (under 200KG) will be dispatched 2-3 business days after being placed.
• Wholesale Orders (over 200KG) will be dispatched 3-4 business days after being placed.

Kindly note, that order processing times may change subject to staff shortages and increased demand, we will keep you up to date should there be any adjustments to the above.

• RETAIL CUSTOMERS  - DELIVERY COSTS 

  UPDATE: At Honest to Goodness one of our missions is to create access for everyone to delicious, quality and nourishing foods. With that in mind we have slightly revised our shipping cost to include free shipping to more areas when you spend $120 (excl GST) or more. 

  

   FREE DELIVERY on retail orders (excludes orders made on our wholesale portal) is available based on order value and weight. For orders under our minimum shipping threshold, flat rate shipping applies. Shipping is calculated at checkout. Before placing your order you can estimate your shipping cost through your cart page.

  Kindly note shipping rates are calculated on gross weight which includes the weight of product packaging. The packaging weight varies depending on the product where glass items are typically heavier than other packaging products.

• WHOLESALE CUSTOMERS - DELIVERY COSTS

  You may be eligible for FREE DELIVERY if you are on one of our Sydney Metro, Blue Mountains or South Coast H2G DELIVERY RUNS.

  We have now added a Friday delivery run to Canberra and the Southern Highlands. Given the distance our H2G Run drivers need to cover to get deliveries from Villawood to your area, a flat $15 delivery fee will be applied for this run. 

   Available for wholesale customers only, this delivery option is available provided you submit your order to us before the corresponding cut-off times below. We are not able to guarantee specific delivery times as our drivers may incur traffic/delays.

  

• NEW YEAR MILK RUN CUT OFFS

  

   To ensure we can maintain supply, we need your help keeping our delivery drivers healthy, please limit contact with them and accept deliveries quickly, observing all social distancing guidelines.

• DELIVERY TIMES

  Delivery times vary depending on whether you are a retail or wholesale customer, and where you are getting your order delivered within Australia. See the table below for your estimated delivery time.

  

  The above estimates are an average of delivery times within our network of carriers and may change based on your postcode and carrier. When your order is dispatched from our warehouse you will receive an email with the tracking details. You may also receive notifications directly from the carrier.

• HOW TO ESTIMATE DELIVERY CHARGES

  Add the items to your cart & then click on "View Cart." Enter your shipping information and click "Estimate Shipping."

  

• DELIVERY AREAS

   We ship to all Australian postcodes. We currently do not ship internationally. All orders being sent to PO Boxes or Parcel Lockers can only ship with Australia Post. Delivery costs and times vary by retail and wholesale customer.

• DELIVERY COMPANIES

  We continuously source the most cost-effective method to deliver your orders and only work with the best carriers. We use a combination of our own drivers and carriers including TOLL, TNT, Blue Star, Australia Post and others.
  
  All orders being sent to PO Boxes or Parcel Lockers can only ship with Australia Post. 

• PICK UP/COLLECTION:

  We have suspended the ability to Pick Up Orders from our warehouse. Please choose a shipment method during checkout and your order will be dispatched based on our delivery times.